Refund & Return Policy for Justy

At Justy, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, here’s how our refund and return process works:

Eligibility for Returns & Refunds

– Items must be returned within 14 days of delivery.
– Products must be unused, unopened, and in their original packaging .
– Personalized or perishable items.

How to Initiate a Return

1. Contact our support team at  within 14 days to request a return authorization.
2. Pack the item securely with the original receipt/invoice.
3. Ship the return to the provided address (return shipping costs are the customer’s responsibility unless the item is faulty).

Refund Process

– Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days.
– Refunds will be issued to the original payment method. Exchanges are subject to product availability.
– Note: Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, notify us within 48 hours with photos/video proof. We’ll replace it or issue a full refund, including return shipping costs.

Final Sale Items
Clearance or discounted items marked “Final Sale” cannot be returned.

This policy balances customer-friendliness with clear terms to protect your business. Let me know if you’d like adjustments!